Refund policy

Thank you for shopping with Newman Prints, LLC. We want you to be completely satisfied with your purchase, and we have outlined our refund policy below to ensure a smooth and fair process for both you and us.

1. Standard Products: If you are not entirely satisfied with your purchase of a standard, non-customized product from Newman Prints, you may request a refund within 30 days of receiving the item. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. You will be responsible for covering the return shipping costs. Once we receive the returned item and verify its condition, we will process your refund within 30 business days.

2. Customized Products: Please note that any products that have been customized specifically for you cannot be returned or refunded, unless they are defective or damaged upon arrival. This includes items with personalized text, images, or any alterations made according to your specifications. We encourage you to review and confirm all customization details before placing your order to avoid any discrepancies.

3. Defective or Damaged Items: In the unfortunate event that your order arrives damaged or defective, please contact us within 7 days of receiving the item. To expedite the resolution process, kindly provide photographs of the damaged or defective product, as well as any relevant packaging. We will assess the situation and, if the issue is confirmed, offer you a replacement or a refund.

4. Refund Process: To request a refund or report a damaged/defective item, please contact our customer service team at [email address or phone number]. When reaching out, please provide your order number, the item details, and a brief description of the issue. We will respond to your request as soon as possible and guide you through the necessary steps.

5. Exemptions: Please be aware that certain products, such as digital downloads, gift cards, and clearance items, are exempt from this refund policy and cannot be returned or refunded.

6. Shipping Fees: Shipping fees, including those associated with the original purchase and return, are non-refundable unless the return is due to a verified defect or mistake on our part.

7. Changes to the Refund Policy: Newman Prints, LLC reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website and will apply to all purchases made after the policy update.

At Newman Prints, we are committed to providing you with high-quality products and exceptional service. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We appreciate your business and look forward to serving you in the future.